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User profile for user: kelley292
kelley292 Author
User level: Level1 107 points
if i reset encrypted data will i lose my pictures n contacts n what will i lose i set a password when i got this phone n had to reset it cause i couldn’t remember my 6 digit password n i’m just wondering what will happen if i do the reset
please help
[Re-Titled by Moderator]
Posted on Aug 9, 2018 5:42 PM
Question marked as Top-ranking reply
User profile for user: gail from maine
gail from maine
User level: Level9 52,645 points
Posted on Aug 9, 2018 8:54 PM
Is this an encrypted backup for a device running iOS 11? If so, you can reset your Encryption password without having to erase your phone:
If you can’t remember the password for your encrypted backup
You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:
- On your iOS device, go to Settings > General > Reset.
- Tap Reset All Settings and enter your iOS passcode.
- Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
- Connect your device to iTunes again and create a new encrypted backup.
You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.
Turn off iTunes backup encryption
To turn off iTunes backup encryption, uncheck the Encrypted backup box in iTunes and enter the password.
About encrypted backups in iTunes - Apple Support
If you back up to iCloud, your backup is automatically encrypted and you don't need a passcode to use it.
Best,
GB
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User profile for user: gail from maine
gail from maine
User level: Level9 52,645 points
Aug 9, 2018 8:54 PM in response to kelley292
Is this an encrypted backup for a device running iOS 11? If so, you can reset your Encryption password without having to erase your phone:
If you can’t remember the password for your encrypted backup
You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:
- On your iOS device, go to Settings > General > Reset.
- Tap Reset All Settings and enter your iOS passcode.
- Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
- Connect your device to iTunes again and create a new encrypted backup.
You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.
Turn off iTunes backup encryption
To turn off iTunes backup encryption, uncheck the Encrypted backup box in iTunes and enter the password.
About encrypted backups in iTunes - Apple Support
If you back up to iCloud, your backup is automatically encrypted and you don't need a passcode to use it.
Best,
GB
Link
User profile for user: gail from maine
gail from maine
User level: Level9 52,645 points
Aug 12, 2018 5:03 PM in response to kelley292
If you had read the information I posted for you carefully, you would have seen that it addresses that question:
- On your iOS device, go to Settings > General > Reset.
- Tap Reset All Settings and enter your iOS passcode.
- Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
- Connect your device to iTunes again and create a new encrypted backup.
You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.
GB
Link
User profile for user: kelley292
kelley292 Author
User level: Level1 107 points
Aug 11, 2018 8:27 PM in response to gail from maine
will i lose my pictures n contact info if i reset all set
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User profile for user: Eric Root
Eric Root
User level: Level10 684,531 points
Aug 11, 2018 9:06 PM in response to kelley292
If you can't remember the backup password and you aren't syncing the data with iCloud, you will lose all the data because you won't be able to restore the backup.
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What happens if I “Reset Encrypted Data” on my iPhone