Fidelity ATM Debit Card Warning: Fraudulent Transactions May Not Be Reimbursed (2024)

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Fidelity ATM Debit Card Warning: Fraudulent Transactions May Not Be Reimbursed (1)

In the world of fintechs, we recently experienced this possible damage from multiple parties not working with each other. Right now, there is still ~$85 million of user deposits unaccounted for (and much more frozen) while both the BaaS provider Synapse and Evolve Bank & Trust are still pointing fingers at each other. Successfully reconciling the two different versions of the “true” ledger may or may not ever happen.

However, it appears that having multiple parties involved can also impact the big players like Fidelity Investments, not just the tiny ones. Per this Reddit post, a CPA and former bank auditor had both their Chase and Fidelity ATM cards stolen and charged debit card purchases totaling $6,000 each. The theft was reported promptly. Chase Bank refunded the $6,000 immediately. But Fidelity is not a bank and has PNC Bank issue their debit cards. In turn, apparently PNC Bank contracts out to BNY Mellon Investment Servicing Trust Company to service the transactions.

Since the theft, Fidelity, PNC Bank, and BNY Mellon have been pointing fingers at each other, and nobody has stepped up to refund the $6,000. As of the most recent comment, this situation is still not resolved after 3 weeks. The official Fidelity rep(s) that actively monitor the r/Fidelity Subreddit have gone quiet as well. Thanks to reader Larry C for bringing this to my attention. I honestly thought this would be resolved quickly, but again I am wrong and disappointed.

This experience also syncs up with a 2015 incident reported by Bogleheads Forum member madbrain. They had 3 credit cards and 2 debit cards stolen, and also reported that every financial institution refunded the fraudulent charges except Fidelity. Again, Fidelity wants you to call BNY Mellon and won’t help you themselves, and BNY Mellon was not responsive. More passing the buck until you hopefully give up.

The one institution that gave me trouble has been Fidelity with the debit card on the cash account. I called Fidelity about it several times at night to inquire about the status, and they kept saying that they had 10 days to complete their investigation, so I just waited. But I checked my balance daily, and the credit did not post.

The 10 days have now passed, and no credit was issued. I received a letter yesterday that they closed my claim because they were unable to reach me by phone !

This is not true, obviously, since I talked to the Fidelity Cash account/debit card department so many times about it. The letter says that I need to call a number at BNY Mellon, which is the bank that Fidelity contracted for the debit card. I did get one voice mail on my home phone, from what I now realize was from a BNY Mellon employee, rather than a Fidelity employee. I had returned that call and left a voice mail, but I never got a followup.

Know your rights! When it comes to fraudulent transactions on your ATM debit card, the speed at which you notify your bank is very important. Federal Reserve Regulation E clearly lays out your potential liability based on your notification timeline. Here is a good explanation.

Access devices include ATM or debit cards, codes, or any devices used to access an account (even your mobile phone!). There are three tiers of liability when one is used:

– First Tier — The customer’s maximum liability is $50 when they notify your bank within two-business days of learning about the theft. The two-day period only begins when the customer becomes aware that their card has been lost or stolen, which could be days after the actual incident.

– Second Tier — The customer’s maximum liability is $500 when they give notification after the two-business day period above, but within 60 calendar days after the first statement showing the unauthorized EFT in question.

– Third Tier — The customer’s maximum liability is $500 plus all unauthorized EFTs after the 60-day period detailed in the second tier. It is important to note that the 60-day period begins when your bank sends out the statement either by mail or electronically, with some exceptions.

The Fidelity customer notified promptly and should be covered by Reg E. Many banks even provide additional customer protection and waive the $50 limit completely (you’ll see “zero fraud liability” advertised). What’s the problem here, Fidelity?! Does Reg E not apply because of this third-party situation?

In my recent international trip, I took advantage of the worldwide ATM rebates from my Fidelity Cash Management Account multiple times. Everything went smoothly. The ATM fees were credited automatically, and there was no foreign transaction fee charged so my exchange rate was basically as good as it gets (the 1% fee only applies to signature purchases right now*).

But still, this event concerns me. In practical terms, the value of this perk was worth maybe $20 in total. I’m sure the customer above would have gladly just paid the $20 in ATM fees to deal solely with Chase as opposed to the Fidelity/BNY Mellon mess. I certainly don’t use ATMs enough to justify the risk of such a headache.

A best practice appears to be to “lock” the ATM card on the Fidelity website until you need to use it, and “unlock” only when needed.

In order to lock your card, you’ll need to log in to Fidelity.com and follow the steps below:

Under “Accounts & Trade,” select “Cash Management”
Choose the “Debit Card” drop-down, then “Manage Debit Card”
Next to the appropriate debit card, click “Lock Card”

In addition, I also purposefully do not set up my Fidelity taxable brokerage account as an automatic backup funding source for my Fidelity CMA. If someone somehow gets access to my CMA, I don’t want them to be able to drain my larger account as well. I transfer over a limited cash balance in my CMA, and that’s it. With a debit card, thieves can only take what’s in the account. Everything else should bounce.

The larger lesson is that whenever you add additional parties, the buck starts to get passed around and things get messy. Even with a usually reputable firm like Fidelity Investments.

* Regarding that foreign transaction fee, I did some additional research and found that while officially, the Fidelity fine print states that there is a 1% foreign transaction fee that “may” apply, in practice, that 1% fee is only charged on signature-based purchases, not PIN-based transactions like ATM withdrawals. This was confirmed in this article by Robert Beauregard, Director of External Communications at Fidelity. This has also been confirmed by multiple anecdotal data points. You can check for yourself on a sample transaction using a calculator like this. Rather confusing!

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Fidelity ATM Debit Card Warning: Fraudulent Transactions May Not Be Reimbursed (2024)

FAQs

How does Fidelity ATM reimbursement work? ›

Key features. Get reimbursed for all ATM fees when using the card as part of a Fidelity® Cash Management Account. Reimbursements are also available with a Fidelity brokerage account. Access cash at more than one million ATMs worldwide, anywhere you see the Visa®, Plus®, or Star® logos.

How do I dispute a debit card transaction with Fidelity? ›

Call 800-343-3548. Use this form to request the return of an unauthorized, revoked, incomplete, or improper third-party debit from your Fidelity account. Type on screen or fill in using CAPITAL letters and black ink. If you need more room for information or signatures, make a copy of this page.

What if my debit card is used fraudulently? ›

A: Contact your bank immediately if you suspect unauthorized transactions on your debit card. If the transaction was made using a debit card or other electronic fund transfers, you may have additional protections under federal law.

Why does my Fidelity debit card keep declining? ›

There are a number of reasons why your transaction may be declined; including insufficient funds in your Fidelity account, you've exceeded your daily card limit, there is suspicious activity on your card, or the card is in an inactive or restricted state.

What does ATM reimbursement mean? ›

These days, many banks reimburse their customers for ATM fees by keeping track of the charges incurred over a statement cycle, then electronically crediting the sum of those charges back into the customer's account. Online banks are leading the trend toward fee reimbursement.

What is ATM claim refund? ›

If an unauthorised withdrawal is made from your account, you can claim a refund from the bank. The bank must give you a refund without undue delay, and at the latest – by the end of the business day after the day on which it became aware of the problem.

Does Fidelity reimburse stolen money? ›

Fidelity Customer Protection Guarantee

That's why we offer this guarantee: We will reimburse you for any financial losses that result from unauthorized activity on your accounts.

Will I get my money back on a debit card dispute? ›

A chargeback (sometimes called a dispute) is the process initiated when a customer disputes a transaction through their personal bank. If the bank sees the reason for the dispute as valid, they will grant a chargeback and issue a temporary credit to the account.

How do you win a transaction dispute? ›

Here are six do's and don'ts to help you win disputes and minimize hassles.
  1. Don't delay. ...
  2. Do double-check. ...
  3. Don't leapfrog the merchant. ...
  4. Do call your card issuer ASAP if you suspect fraud. ...
  5. Do be patient. ...
  6. Don't lose track of paperwork.
Apr 24, 2024

How do you get your money back on a debit card if you got scammed? ›

Your card provider can ask the seller's bank to refund the money. This is known as the 'chargeback scheme'. If you paid by debit card, you can use chargeback however much you paid.

How do I get my money back from unauthorized transactions? ›

Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back. Did a scammer make an unauthorized transfer from your bank account?

Do banks refund scammed money? ›

The short answer is: it depends. While getting a refund after losing money to scammers is possible, the outcome depends on factors like bank policy, the type of scam, the amount lost, and how quickly the scam was reported. According to US federal law, banks must reimburse you for unauthorized transactions.

Why does my debit card keep getting declined but I have money? ›

Why might my debit card be denied even if I have money in the account? It indicates an expandable section or menu, or sometimes previous / next navigation options. Your debit card may be denied due to overdrafting, reaching daily purchase limits, or your bank suspecting fraud.

Does Fidelity refund ATM fees? ›

Your Fidelity Cash Management account will automatically be reimbursed for all ATM fees charged by other institutions while using the Fidelity® Debit Card at any ATM displaying the Visa®, Plus®, or Star® logos. The reimbursement will be credited to the account the same day the ATM fee is debited.

What is the limit on Fidelity debit card transactions? ›

A $400.00 daily cash withdrawal limitation exists for ATM/Debit cards. A $2,500.00 daily purchase withdrawal limitation exists on all ATM/Debit cards, including a limit of $200 f or international e‐commerce transactions.

How do ATM owners get reimbursed? ›

Interchange payout is typically anywhere from $. 10-$. 25 per transaction and is paid to you as an owner of the ATM on a monthly basis by your processor. Here is a complete starter guide of how to make money and build your ATM Business.

How does ATM settlement work? ›

The processor then ACHs the cardholder's funds into the merchant's bank account, usually the next bank business day. In this way, the merchant is reimbursed for all funds dispensed by the ATM. So when you request cash, the money moves electronically from your account to the host's account to the merchant's account.

Are ATM fees reimbursable? ›

Yes. Many banks including Axos Bank, LendingClub, and TD Bank offer unlimited ATM fee reimbursements to qualifying customers.

How does Fidelity cash back work? ›

The 2% cash back rewards value applies only to Points redeemed for a deposit into an eligible Fidelity account. The redemption value is different if you choose to redeem your Points for other rewards such as travel options, merchandise, gift cards, and/or statement credit.

References

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