ConnectWise ScreenConnect review: great remote access and other controls (2024)

Gaining remote access to a desktop, laptop, or other device can be beneficial for various purposes. It enables individuals to provide technical support, manage devices remotely, and install new software.

This review will cover everything you need to know about ConnectWise ScreenConnect. This software is considered one of the best in providing remote desktop services, offering remote customer support, unattended access, and machine management capabilities.

ConnectWise ScreenConnect is known for its industry-standard security features, excellent customer support, and impressive screen-sharing tools. However, some users may initially find its user interface confusing. In summary, ConnectWise ScreenConnect is a remote support and access software that allows IT professionals to connect to devices remotely. It facilitates secure remote support, aiding in problem-solving, system updates, and support regardless of the users’ location.

• Want to try ConnectWise ScreenConnect? Check out the website here

ConnectWise ScreenConnect: Plans and pricing

ConnectWise ScreenConnect, once called ConnectWise Control, comes in Support and Access formats. ConnectWise ScreenConnect Support is designed for technicians and IT staff who need remote access to other devices. On the other hand, ConnectWise ScreenConnect Access comes with a selection of remote network management tools. All plans come with a seven-day free trial that enables users to test the software before committing to a subscription.

ConnectWise ScreenConnect offers three different subscription plans. The One plan costs $28 per month and provides access to the software for one technician. The Standard plan costs $43 per month, while the Premium plan costs $53 per month. Both of these plans allow for an unlimited number of licensed technicians and offer simultaneous session capabilities, with the exact number of sessions depending on the plan. All three plans include screen sharing, meeting, and remote management features.

Additionally, ConnectWise ScreenConnect Access is available starting at $31 per month, allowing you to connect up to 25 remote devices. You can connect more devices for an additional fee. However, it's important to note that this plan does not include remote support or meeting features.

ConnectWise ScreenConnect: Asset management

Though not covered here, it’s important to note that ConnectWise ScreenConnect offers a dynamic IT asset management and inventory solution through its ConnectWise PSA platform. This solution is designed to streamline front and back-office operations, manage customer endpoints and data, and enhance cybersecurity and data protection measures. It also incorporates asset discovery tools to facilitate IT asset discovery, improving endpoints and data management.

ConnectWise ScreenConnect, a live asset inventory tool, can significantly assist in maintaining up-to-date spreadsheet inventories of computer assets for clients, potentially improving efficiency in asset management with basic CSV export functionality.

ConnectWise ScreenConnect: Features and utilities

ScreenConnect by ConnectWise is a robust remote desktop connection manager that empowers users to perform a wide array of actions. It provides seamless screen sharing and remote support capabilities, allowing users to view the screen of one device on another and offer assistance. For more intricate issues, the platform offers unattended remote access and monitoring features to effectively address them.

ConnectWise ScreenConnect Support also offers a suite of remote meeting tools. Its simple screen-sharing functionality allows users to present their computer screen to a group of connected members. Additionally, the platform enables easy file transfer between connected members, facilitating seamless collaboration.

Moreover, users can enhance their experience with a variety of easily installable extensions and integrations, further expanding the platform's capabilities and usability.

ConnectWise ScreenConnect: Setup

Setting up a new ConnectWise ScreenConnect account is relatively straightforward. You can register for a free trial with minimal personal information such as your email address, and no payment information is required initially. Once registered, you will be taken directly to a web client, where you can start setting up remote access sessions or meetings.

To create a ConnectWise session, you simply need to generate a unique URL and passcode. The device you want to access will then need to navigate to this URL and connect with the provided code. Depending on your operating system, you may be asked to download a desktop or mobile app to facilitate the connection.

To initiate a remote access session or meeting, you just need to navigate to the relevant tab on the left side of the screen and follow the prompts. This intuitive process makes it easy to establish remote connections and collaborate effectively.

ConnectWise ScreenConnect: Interface and performance

Starting a ConnectWise ScreenConnect session is relatively straightforward, but the user interface isn’t the most intuitive. One thing that stands out about the web client is its cluttered, text-heavy design. There are necessary tools, but getting started with them can be confusing.

Fortunately, the actual screen share interface is much more beginner-friendly. You will be able to see the device you’re connected to and, depending on permissions, may be able to access it. Additionally, numerous tools, including a chat feature, are available via the icons at the top of the screen.

However, the ConnectWise ScreenConnect user interface is very slow and laggy. Actions made on the connected device can take seconds to appear on screen, which can be frustrating.

The overall experience of using ConnectWise ScreenConnect is a bit cumbersome due to the slow and laggy user interface. However, once you get used to the layout and tools, it can be a useful tool for remote access and support.

ConnectWise ScreenConnect: Security

You will enjoy various security features if you choose to use ConnectWise ScreenConnect. All data transfer between devices is protected by strong encryption (AES-256). The ConnectWise ScreenConnect application is also fully self-hosted, providing complete security control. ConnectWise ScreenConnect offers various tools to prevent unauthorized logins, including two-factor authentication, brute-force attack prevention, and session timeout.

ConnectWise ScreenConnect: Support

If you need help setting up or managing your new remote access, ConnectWise ScreenConnect's great support resources will benefit you. Unlike many small software providers, ConnectWise offers 24/7 live chat support. It is a little slow, but the agents are friendly and knowledgeable. Email ticket submission is also available. Their support team is known for their attentiveness and willingness to provide assistance with any technical issues you might encounter.

ConnectWise ScreenConnect: Pros and cons

When it comes to remote access tools, security is a top priority. ConnectWise ScreenConnect excels in this area with features such as AES-256 session encryption, two-factor authentication, and role-based permissions. These safeguards ensure that only authorized personnel can access connections and that data remains secure.

ConnectWise ScreenConnect is known for its fast connectivity and reliability. It offers rapid device connections and a seamless experience with minimal lag, which is crucial during support sessions where efficiency is critical.

An appealing aspect of ConnectWise ScreenConnect is its high customization level. Users can brand the tool with their company's logo and colors, creating a professional look for client interactions.

With support for Windows, Mac, Linux, iOS, and Android, ConnectWise ScreenConnect enables support across various devices and operating systems, essential in today's diverse tech environment.

The interface is intuitive and user-friendly, allowing support staff and end-users to navigate the software without a steep learning curve.

ConnectWise ScreenConnect is not just an essential remote desktop tool. It offers file transfer capabilities, remote printing, session recording, and the integration of command-line interfaces during sessions, making it a powerful tool for comprehensive remote support.

While it offers many features, ConnectWise ScreenConnect's cost may be a barrier for small businesses or individual IT consultants with limited budgets.

For some users, while the basic features of ConnectWise ScreenConnect are easy to grasp, the more advanced functionality may come with a steeper learning curve, requiring proper training and familiarization to utilize the system to its full potential.

Although no system is entirely immune to glitches, users have reported occasional bugs or connectivity issues with ConnectWise ScreenConnect, though these complaints are relatively rare.

Some users have noted that ConnectWise ScreenConnect can be resource-intensive, especially when running on older machines or those with limited computing power.

While mobile devices are supported, some users find the mobile app experience less smooth than the desktop version, suggesting a need for continued improvement.

ConnectWise ScreenConnect: Final verdict

ConnectWise ScreenConnect is a robust remote computer access program with some drawbacks. Although the pricing structure is transparent, it may not be the most cost-effective option available. On the positive side, ConnectWise ScreenConnect offers a variety of additional features for remote access, support, and team meetings. However, the web user interface is cluttered, and there can be noticeable lag sometimes. Despite these issues, the software has good customer support and robust security features, making it a worthy option.

ConnectWise ScreenConnect is a reliable choice for remote support and access. It is known for its security features, reliability, customization options, and broad platform support. While its pricing and complex advanced features may be a drawback, its advantages make it popular among many IT professionals.

For organizations considering remote support software, weighing these pros and cons against your specific needs and resources is essential. A trial or demo will provide firsthand insight into how the software fits your workflow.

Overall, ConnectWise ScreenConnect is a strong option for businesses looking for a secure and reliable remote support solution. The platform's robust security features, excellent customer support, and wide platform support make it a compelling choice. However, potential users should be aware of the cluttered web user interface and occasional lag issues, which might impact the user experience. It's important to thoroughly evaluate the software's suitability for your organization's unique requirements before making a decision.

What to look for in a remote desktop solution

In today's interconnected world, remote access to computers has become essential for many businesses and individuals. Remote desktop solutions play a crucial role in bridging geographical distances, enabling support, file access, and full-scale operations from a distance. With numerous options available, it's important to consider key factors when choosing remote desktop software. Here's a comprehensive guide:

Ease of Setup and Use: Look for a solution with a simple installation process and an intuitive user interface to maximize productivity.

Quick Connectivity: Consider solutions that offer features like 'unattended access' to establish connections without needing physical presence at the host machine.

Versatility: Ensure the remote desktop solution supports various operating systems, including Windows, macOS, Linux, and mobile platforms like Android and iOS.

End-to-End Encryption: Prioritize robust encryption to safeguard against unauthorized access and data breaches when accessing devices remotely.

Authentication Mechanisms: Advanced authentication options such as two-factor authentication (2FA) or one-time access codes add layers of security, reducing the risk of compromise.

Speed and Responsiveness: Opt for a remote desktop tool that provides high performance without lags, especially for resource-intensive applications.

Stable Connection: Choose a reliable remote desktop application that maintains performance under less-than-optimal network conditions.

File Transfer: Ensure the software supports straightforward, drag-and-drop file transfers for efficient data exchange.

Multi-Monitor Support: Look for a remote desktop solution that allows seamless access to multiple monitors without complicated workarounds.

Session Recording: Consider solutions that offer session recording for training and security purposes.

Customer Support and Resources: Prioritize providers offering comprehensive support through multiple channels, such as live chat, email, or phone, along with a robust knowledge base or community forums.

Pricing and Licensing: Evaluate the cost relative to the features offered, considering factors such as free versions with limited capabilities, subscription fees, and additional charges for premium features.

Choosing the right remote desktop solution involves a thoughtful consideration of factors such as ease of use, cross-platform support, security, performance, features, support, and pricing. Making an informed choice upfront can lead to a smooth, secure, and efficient remote work experience, minimizing future frustrations.

The competition

There are numerous great alternatives to ConnectWise ScreenConnect that are worth considering. For example, TeamViewer is more expensive but offers significantly better performance and a more user-friendly interface.

Remote Utilities for Windows is an excellent alternative for those seeking a free remote access tool. It comes with a range of premium features and enables connecting up to 10 devices. Unfortunately, though, it doesn’t have Mac computers.

In our best remote desktop software guide, please learn more about ConnectWise ScreenConnect's competitors.