PBX & Voice Mail
System and Communications Requirements Plan
Here is a sample of some of the issues you will face in your Telecommunications
planning - their is a lot more and many hours of detailed work on cutsheets and
move planning to make it a successful cutover. Here are just a few of the
services we provide when managing a project for our clients.
Let's look at an upcoming move is an opportunity to review your voice and data
communications systems for performance, effectiveness, and user satisfaction. Beginning
8 to 12 months prior to the move will provide ample time to complete the major elements
of effective communications planning. These elements are:
- Conduct a thorough requirements analysis, assessing user and overall company
voice and data needs. Be sure to factor in future requirements for growth or increased
functionality; these will have an impact on the systems you choose.
- Begin designing upgraded or new systems that meet present and future requirements.
Develop a preliminary design that can be used for budgeting and for submission
to vendors for pricing.
- Develop a communications budget that addresses new system purchases or upgrades.
Include cable and infrastructure costs, complete installation, user training,
vendor support, and warranties.
- Have an engineer design the infrastructure and cable plant required to support
the systems in the new location. Plan to install spare cables and jacks at each
workstation for future use. Going back to add cable later is much more expensive.
- Select vendors and systems through a formal proposal evaluation process or
preferred selection method. Ensure that all bids are "apples to apples" - based
on the same criteria, and that vendor prices include equivalent services. Services
may include coordination of telephone and data lines with telephone company, help
desk on first day of system operation, customized attendant and system administration
training, telephone support, and on-site technicians during first day of system
- Develop an implementation schedule that allows for vendors to finalize the
system design, and deliver and install the systems. Include slack time, especially
if you will implement new voice or data services that you do not use currently.
Having time to test hardware and software with new services is essential. The
vendors should also provide detailed implementation schedules that show client
and vendor responsibilities and time frames.
- Hire or assign a project manager for the communications systems implementation.
The successful installation of the systems and training of users requires a significant
time commitment from the buyer. You will have to make sure that the selected vendors
understand your business goals as they relate to communications and how you expect
to use the selected systems to increase productivity and meet those goals.
In short, they have to learn your business to make the system effective. This
requires spending time with the vendor to customize how the system will work for
Many companies do not dedicate enough time to communications planning, especially
in the case of telephone systems. Spending time to learn about the technologies
and how they relate to your business goals will help ensure that you are happy
with the finished product and that it serves your company well for many years.
Don't have the time - Don't have enough
EXCEDRIN - Don't have the experience - CALL US TODAY!