Business and Technology Relocation Planning and Project Management
PBX & Voice Mail
Telecommunications and Call Center Consulting
Call Center Design & Implementation Management
The proper function of the professional Call Center in today's government environment can mean the difference between effectively serving the public or dealing with caller complaints, unflattering articles in the press, and attending special hearings. Incoming call centers are being used for taxpayer assistance, licensing and certification information and payment, unemployment assistance, public welfare information, etc. The correct equipment, proper software, most efficient network of services and effectively trained staff will ensure that your organization will be successful in providing your service to the public well into the future.
The experience and expertise of Paradise Communications will provide you with that services you need. These services include Inbound and Outbound Call Center Design, Selection, Recommendation and Implementation including:
Paradise Communications works with other consulting firms nationwide to ensure that the expertise and experience needed for your organization's call center is readily available.
Computer-telephony integration (CTI) is becoming an increasingly popular technology solution as many businesses realize that service centers can become profit centers and not just support centers. Call centers make use of technology for integrating computers with phone systems to automate and add intelligence to inbound and outbound call processing. A well-designed call center will increase customer service while allowing organizations to use their human, computer, and financial resources more efficiently. Your organization can improve customer relations and retention, increase revenues through broader sales opportunities, and can also increase employee effectiveness.
Paradise Communications telecommunications consultants can help your company design, implement and support a call centre or new telephone system. Paradise Communications team of professionals can analyze your current and projected communications network traffic and can design a call centre based on your business requirements and necessary response times.
Through CTI applications, organizations are providing more efficient, personalized service to their customers. These value-added services have become potential differentiators in today's crowded and complex marketplace.
Paradise Communications can also provide on-going consulting in a support role to a clientís MIS/IT department in handling the voice communication systems for a new or existing facility.
Our services include:
Contact us today to discuss how we can help you!
Paradise Communications Phone: (925) 683-7916 E-Mail: Info@ITRelo.net
Last modified: 10/04/08 Paradise Communications 2005 Paradise Communications